DELIVERY

FREE UK MAINLAND DELIVERY (Please see exceptions below)*


We aim to process and dispatch orders on the same day where possible. Please ensure all address details are correct before finalising your order as amendments cannot be made once your order has left our warehouse. Orders placed before 3pm Monday- Friday are sent by a courier or Royal Mail and should arrive within 2-3 working days. However, due to circumstances out of our control this could take longer and delivery times are only an estimate. We cannot be held responsible for any delays and/or losses caused by delays. Orders placed after 3pm on a Friday or over the weekend will be processed and dispatched on the next working day. Please note bank holidays are not treated as a working day.


Please note that all parcels will require a signature upon delivery. If you unable to sign for a parcel, please contact head office on 01889 561790. If the delivery is unsuccessful the goods will be returned to us and you will be responsible for the cost of the return. If you haven’t received your order within 7 days please contact us at info@adessoshoes.co.uk or by phoning us on 01889 561790. Deliveries outside of the UK will take longer.

 

*There are additional charges for Republic of Irenland and The Channel Islands. Please note we cannot deliver to PO Box and BFPO numbers. Please see map below:

 

 International Deliveries

 

If you live outside the UK the following charges will apply:

 

Zone 1: £9.99– Andorra, Austria, Belgium, Denmark, France, Germany, Holland, mainland Italy, Luxembourg, Monaco, Portugal, Spain and Sweden.

 

Zone 2: £35.99 – Bosnia and Herzegovina*, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Poland, Slovakia and Slovenia.

 

Rest of the world: From £14.99.

 

Please contact us for details if you are unsure of delivery charges for the rest of the world.

 

For countries within the EU, our aim is to get your package to you within 7 days. Please allow a little longer for rest of the world. These prices are based on 2kg weight packages, please be aware these will differ if ordering several pairs. You will receive an email to confirm your order is on its way to you- you will be able to track your order via the link provided within this email. Delivery to non-mainland destinations may incur additional charges. Please contact us at info@adessoshoes.co.uk for this.

 

*Please note for non EU countries in Europe and rest of the world postal items may be examined by customs, and as such you may be liable to pay customs charges on arrival. We do our best to speed up the customs process but please be aware it is out of our control. In the event of the order being refused for delivery, and/or the import duties have not been paid, will result in the order being returned to us. Thus a return charge will be removed from your refund- this can be up to 50% of the original value of the order and is set by the international customs department.

 

What to do if my order doesn’t turn up?

 

In the unlikely event your parcel is mislaid, please contact us within 10 working days by email at info@adessoshoes.co.uk or call us on 01889 561790. We will contact our courier to open an investigation. This can take up to 7 working days. Please note that all parcels will require a signature upon delivery.  Once signed for and delivered, the items become your property and your responsibility therefore any loss or damage to goods passes on to you once your parcel has been signed for by yourself or a 3rd party at the designated address.

 

If you have questions or queries regarding a delivery, please email us at info@adessoshoes.co.uk or call us on 01889 561790.